Customer Delivery Consultant / Salesforce

Honeywell International

295d

About The Position

As a Delivery Consultant, you will support all phases of product delivery and implementation. This includes analyzing and documenting customer business requirements, conducting requirement gathering workshops with customers, and configuring and installing software as a service solution (SaaS). This is a unique opportunity to be a part of a new team working with premier accounts. This position will interact with various levels of management and will have great visibility both internally and externally. You will work with a professional services delivery manager and operate on a fully-remote schedule. In this role, you will have a broad impact on customer satisfaction, operational efficiency, team performance, customer retention, innovation and brand perception. Your expertise and leadership in customer support management contribute to the organization's success in delivering outstanding support experiences and building strong customer relationships.

Requirements

• 3+ years of proven experience in an analytical or business/quality systems environment
• Familiarity with writing user stories and capturing them in tools such as Agile Accelerator, Jira, Excel
• Familiarity with Agile process and ability to plan Sprints throughout the delivery lifecycle
• Excellent analytical, logical, presentation and interpersonal communication skills as it relates to customer facing requirements gathering and solution consulting in a SaaS environment
• Ability to lead projects, manage multiple tasks involved in meeting deadlines and deliverables and possess the necessary technical aptitude to utilize features available in a SaaS offering
• Must be willing to travel 25%-50%. Possibility exists you would travel international if necessary

Nice To Haves

• 3+ years of Salesforce experience
• Familiarity with MS Office Outlook, Word, Visio and Excel
• Familiarity with any database management system (DBMS) such as Oracle and/or MS SQL Server is also a plus.
• Experience with other SaaS software, document management systems or quality management software tools (i.e. ERP, MES, EDMS and QMS)
• Experience with implementing QMS, documenting validation plans and conducting customer workshops

Responsibilities

• Work closely with the team of customer support professionals
• Develop and implement strategies to improve customer satisfaction and loyalty
• Resolve complex customer issues and escalations
• Collaborate with cross-functional teams to drive process improvements
• Analyze customer data and trends to identify areas for improvement

Benefits

• Medical, Vision, Dental, Mental Health
• Paid Vacation
• 401k Plan & Matching
• Career Growth
• Professional Development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing