Customer Data Management Analyst

CSL-posted 3 months ago
$66,000 - $78,000/Yr
Full-time • Mid Level
5,001-10,000 employees
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The Customer Data Analyst supports the management, optimization, and modernization of customer and membership data and related processes across business segments (Retail, Wholesale/Distribution, Healthcare Providers). This role ensures the accuracy and compliance of customer and membership records, drives process improvements, and collaborates cross-functionally to support business objectives. The position partners with Sales, Distribution & Logistics, Finance, and IT to prioritize data initiatives and support strategic goals from a manufacturer’s perspective.

  • Manage the creation, maintenance, and quality of customer master data in SAP, Model N, and other related systems ensuring accuracy, compliance, and alignment with business objectives.
  • Validate and process customer and membership documentation, including eligibility verification and contract alignment for healthcare providers and distribution partners.
  • Support onboarding and updates for new and existing customers and group purchasing organization (GPO) memberships and Physician Buying Groups (PBG) ensuring timely and accurate setup in internal systems.
  • Support internal teams with membership-related inquiries and documentation, including contract terms and pricing eligibility.
  • Identify and implement process improvements, including automation and modernization of customer and membership data workflows.
  • Analyze operational needs, solve complex problems, and provide recommendations to support Sales, Distribution, and Executive Leadership.
  • Ensure compliance with regulatory requirements and internal controls through regular audits and adherence to established policies and procedures.
  • Build and maintain strong relationships with internal and external stakeholders, including Sales, Finance, Distribution & Logistics, Marketing, Market Access, and IT.
  • Provide peer support, share knowledge, and assist Customer Account Analysts with critical questions or 'fix on fail' solutions to prevent issues from delaying shipments.
  • Maintain documentation and standard operating procedures for customer and membership data processes.
  • Participate in meetings with IT and business partners to review system performance, address issues, and support continuous improvement.
  • Support audit requests and data validation efforts related to membership and customer master data.
  • Contribute to cross-functional initiatives that improve data quality, operational efficiency, and customer experience.
  • Bachelor’s degree in Business, Data Management, Information Systems, or related field.
  • 3–5 years of experience in customer master data management, membership operations, or process improvement, preferably within the pharmaceutical, medical device, or life sciences industry.
  • Experience with GPO/PGB operations, pharmaceutical distribution, or healthcare contracting preferred.
  • Experience managing large customer and membership data sets and integrating data across multiple systems.
  • Proficiency in SAP (Customer Master, OTC processes); Model N experience is a plus.
  • Advanced skills in Excel and Power BI; automation tool experience is a plus.
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent communication and collaboration skills, with the ability to work cross-functionally.
  • Demonstrated ability to drive change and improve data processes in a collaborative environment.
  • Experience in influenza vaccine distribution, biopharma commercial operations, or healthcare supply chain.
  • Knowledge of healthcare provider customer master data, GPO membership processes, and customer segmentation.
  • Experience supporting membership documentation, contract alignment, and pricing eligibility for manufacturer or distributor operations.
  • Health care benefits effective day 1 for employees working at least 30 hours per week.
  • Financial protection resources.
  • Support for mental health resources.
  • Assistance with emergency backup care or summer camp.
  • Matching contributions for charitable donations.
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