Customer Data Management Analyst

CSL

137d • $66,000 - $78,000

About The Position

The Customer Data Analyst supports the management, optimization, and modernization of customer and membership data and related processes across business segments (Retail, Wholesale/Distribution, Healthcare Providers). This role ensures the accuracy and compliance of customer and membership records, drives process improvements, and collaborates cross-functionally to support business objectives. The position partners with Sales, Distribution & Logistics, Finance, and IT to prioritize data initiatives and support strategic goals from a manufacturer’s perspective.

Requirements

• Bachelor’s degree in Business, Data Management, Information Systems, or related field.
• 3–5 years of experience in customer master data management, membership operations, or process improvement, preferably within the pharmaceutical, medical device, or life sciences industry.
• Experience with GPO/PGB operations, pharmaceutical distribution, or healthcare contracting preferred.
• Experience managing large customer and membership data sets and integrating data across multiple systems.
• Proficiency in SAP (Customer Master, OTC processes); Model N experience is a plus.
• Advanced skills in Excel and Power BI; automation tool experience is a plus.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and collaboration skills, with the ability to work cross-functionally.
• Demonstrated ability to drive change and improve data processes in a collaborative environment.

Nice To Haves

• Experience in influenza vaccine distribution, biopharma commercial operations, or healthcare supply chain.
• Knowledge of healthcare provider customer master data, GPO membership processes, and customer segmentation.
• Experience supporting membership documentation, contract alignment, and pricing eligibility for manufacturer or distributor operations.

Responsibilities

• Manage the creation, maintenance, and quality of customer master data in SAP, Model N, and other related systems ensuring accuracy, compliance, and alignment with business objectives.
• Validate and process customer and membership documentation, including eligibility verification and contract alignment for healthcare providers and distribution partners.
• Support onboarding and updates for new and existing customers and group purchasing organization (GPO) memberships and Physician Buying Groups (PBG) ensuring timely and accurate setup in internal systems.
• Support internal teams with membership-related inquiries and documentation, including contract terms and pricing eligibility.
• Identify and implement process improvements, including automation and modernization of customer and membership data workflows.
• Analyze operational needs, solve complex problems, and provide recommendations to support Sales, Distribution, and Executive Leadership.
• Ensure compliance with regulatory requirements and internal controls through regular audits and adherence to established policies and procedures.
• Build and maintain strong relationships with internal and external stakeholders, including Sales, Finance, Distribution & Logistics, Marketing, Market Access, and IT.
• Provide peer support, share knowledge, and assist Customer Account Analysts with critical questions or 'fix on fail' solutions to prevent issues from delaying shipments.
• Maintain documentation and standard operating procedures for customer and membership data processes.
• Participate in meetings with IT and business partners to review system performance, address issues, and support continuous improvement.
• Support audit requests and data validation efforts related to membership and customer master data.
• Contribute to cross-functional initiatives that improve data quality, operational efficiency, and customer experience.

Benefits

• Health care benefits effective day 1 for employees working at least 30 hours per week.
• Financial protection resources.
• Support for mental health resources.
• Assistance with emergency backup care or summer camp.
• Matching contributions for charitable donations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees