Customer Data Analyst

Leap LLC

135d

About The Position

We are seeking a Customer Data Analyst to join our Revenue Operations team. This role will be critical in transforming raw customer and go-to-market data into actionable insights that drive customer acquisition, retention, and expansion. You’ll partner cross-functionally with Sales, Customer Success, Marketing, and Product to analyze trends, build dashboards, and support strategic decision-making around the customer journey.

Requirements

• 4+ years of experience in data analytics, revenue operations, or business intelligence, ideally in a SaaS company.
• Proficiency in SQL and data visualization tools (e.g., Tableau, Power BI, Looker).
• Experience with Salesforce and related GTM tools (e.g., Gong, HubSpot) preferred.
• Experience working with SaaS financial metrics (e.g., ARR, retention, churn) and partnering with Finance/FP&A on recurring reporting.
• Ability to analyze product usage/adoption data and translate it into actionable business insights for cross-functional teams.
• Strong analytical and problem-solving skills; ability to turn complex data into clear, actionable insights.
• Excellent communication skills with the ability to partner cross-functionally and present findings to senior leadership.
• Self-starter who thrives in a fast-paced, scaling environment.

Responsibilities

• Collect, clean, and analyze customer data (usage, adoption, churn, retention, expansion) across Salesforce, internal health tools, and marketing platforms.
• Build and maintain executive-ready dashboards and recurring reports in Salesforce, Tableau/Power BI, and other analytics tools.
• Track onboarding completion, time-to-value, product adoption, and customer health scoring. Provide insights to CS leaders on at-risk accounts.
• Partner with Sales and Marketing on funnel conversion, pipeline performance, and renewal/upsell forecasting.
• Collaborate with Finance/FP&A on standardized SaaS reporting (e.g., ARR, retention, churn) and support recurring executive and board-level reporting as needed.
• Work with the CTO and Product/Engineering teams to analyze product usage, adoption, and engagement trends, translating them into actionable insights for Revenue, Customer Success, and Finance stakeholders.
• Ensure data hygiene in Salesforce and related systems; work with RevOps to implement data governance standards.
• Support initiatives such as segmentation analysis, pricing/packaging studies, cohort analysis, and reporting for the executive team and board.

Benefits

• Affordable Health & Wellness Coverage – comprehensive and competitive benefits package, starting the first of the month following your hire date.
• 401(k) company match to help you build financial security.
• Competitive time-off package including 20 vacation days, 10 sick days, 8 company holidays, 3 floating holidays and 2 volunteer days to give back to causes you care about.
• Comprehensive Employee Assistance Program (EAP) – resources to support your mental health, financial well-being, and everyday challenges.
• Exclusive Discounts with LifeMart (via ADP) – save on groceries, restaurants, entertainment, pet insurance, cell phones, child care, and more!
• MoveSpring Wellness App – stay active and engaged with company step challenges, workout content, meditation tools, and wellness blogs for a healthier you!
• Culture & Team-Building Activities – we love to connect, celebrate, and grow together through team events, fun challenges, and company traditions like our Annual Summit!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees