Customer Data Analyst

Leap LLC-posted 3 months ago

Full-time • Mid Level

101-250 employees

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We are seeking a Customer Data Analyst to join our Revenue Operations team. This role will be critical in transforming raw customer and go-to-market data into actionable insights that drive customer acquisition, retention, and expansion. You’ll partner cross-functionally with Sales, Customer Success, Marketing, and Product to analyze trends, build dashboards, and support strategic decision-making around the customer journey.

Collect, clean, and analyze customer data (usage, adoption, churn, retention, expansion) across Salesforce, internal health tools, and marketing platforms.
Build and maintain executive-ready dashboards and recurring reports in Salesforce, Tableau/Power BI, and other analytics tools.
Track onboarding completion, time-to-value, product adoption, and customer health scoring. Provide insights to CS leaders on at-risk accounts.
Partner with Sales and Marketing on funnel conversion, pipeline performance, and renewal/upsell forecasting.
Collaborate with Finance/FP&A on standardized SaaS reporting (e.g., ARR, retention, churn) and support recurring executive and board-level reporting as needed.
Work with the CTO and Product/Engineering teams to analyze product usage, adoption, and engagement trends, translating them into actionable insights for Revenue, Customer Success, and Finance stakeholders.
Ensure data hygiene in Salesforce and related systems; work with RevOps to implement data governance standards.
Support initiatives such as segmentation analysis, pricing/packaging studies, cohort analysis, and reporting for the executive team and board.

4+ years of experience in data analytics, revenue operations, or business intelligence, ideally in a SaaS company.
Proficiency in SQL and data visualization tools (e.g., Tableau, Power BI, Looker).
Experience with Salesforce and related GTM tools (e.g., Gong, HubSpot) preferred.
Experience working with SaaS financial metrics (e.g., ARR, retention, churn) and partnering with Finance/FP&A on recurring reporting.
Ability to analyze product usage/adoption data and translate it into actionable business insights for cross-functional teams.
Strong analytical and problem-solving skills; ability to turn complex data into clear, actionable insights.
Excellent communication skills with the ability to partner cross-functionally and present findings to senior leadership.
Self-starter who thrives in a fast-paced, scaling environment.

Affordable Health & Wellness Coverage – comprehensive and competitive benefits package, starting the first of the month following your hire date.
401(k) company match to help you build financial security.
Competitive time-off package including 20 vacation days, 10 sick days, 8 company holidays, 3 floating holidays and 2 volunteer days to give back to causes you care about.
Comprehensive Employee Assistance Program (EAP) – resources to support your mental health, financial well-being, and everyday challenges.
Exclusive Discounts with LifeMart (via ADP) – save on groceries, restaurants, entertainment, pet insurance, cell phones, child care, and more!
MoveSpring Wellness App – stay active and engaged with company step challenges, workout content, meditation tools, and wellness blogs for a healthier you!
Culture & Team-Building Activities – we love to connect, celebrate, and grow together through team events, fun challenges, and company traditions like our Annual Summit!

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