Customer Data Analyst

CSL

134d • $66,000 - $78,000

About The Position

Join a company that finds solutions to complex challenges. With expertise in influenza science and beyond, our team works on the latest research and pioneering technologies to improve the manufacturing process and the effectiveness of influenza vaccines. We operate as one integrated global organization drawing together expert staff from different countries to collaborate. Together, we are working to protect communities from seasonal influenza and global pandemic threats. When you join CSL Seqirus, you join a team dedicated to making a difference in people's lives. It's a feeling of possibility, creativity, and purpose to deliver our promise.

Requirements

• Bachelor’s degree in Business, Data Management, Information Systems, or related field.
• 3–5 years of experience in customer master data management, business analysis, or process improvement, preferably within the pharmaceutical or life sciences industry.
• Proficiency in SAP (Customer Master, OTC processes) and Model N are preferred.
• Advanced skills in Excel, SQL, Power BI, and automation tools; experience with Crystal Reports, VBA, and Python is a plus.
• Strong analytical, problem-solving, and communication skills.
• Demonstrated ability to drive change and improve customer master data processes in a collaborative environment.

Nice To Haves

• Experience in influenza vaccine distribution or biopharma commercial operations.
• Knowledge of healthcare provider customer master data and customer segmentation.

Responsibilities

• Manage the creation, maintenance, and quality of customer master data in SAP, Model N and other related systems ensuring accuracy, compliance, and alignment with business objectives.
• Identify and implement process improvements, including automation and modernization of customer master data workflows.
• Develop and deliver routine and ad-hoc reporting, dashboards, and actionable insights using technology platforms (Excel, Power BI, SQL, etc.) to support business decisions.
• Support and lead projects related to customer master data migration, system upgrades, and process transformation.
• Analyze operational needs, solve complex problems, and provide recommendations to support Sales, Demand Planning, and Executive Leadership.
• Foster cross-functional collaboration, serving as a resource for translating business needs into technical solutions and building business acumen on data challenges.
• Build and maintain strong relationships with internal and external stakeholders, including Sales, Finance, Demand Planning, Distribution & Logistics, Marketing, Market Access, and IT.
• Ensure compliance with regulatory requirements and internal controls through regular audits and adherence to established policies and procedures.
• Participate in meetings with IT and business partners to review system performance, address issues, and support continuous improvement.
• Provide peer support, share knowledge, and assist Customer Account Analysts with critical questions or 'fix on fail' solutions to prevent issues from delaying shipments.
• Contribute to cross-functional initiatives that improve data quality, operational efficiency, and customer experience.

Benefits

• Health care benefits effective day 1 for employees working at least 30 hours per week.
• Financial protection resources.
• Support for starting a family, emergency backup care, and summer camp.
• Mental health resources.
• Financial planning support.
• Charity matching contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees