Customer Data Analyst

Quidel Corporation-posted 3 months ago
$60,000 - $65,000/Yr
Full-time • Entry Level
Rochester, NY
Computer and Electronic Product Manufacturing
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QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic. Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

  • SAP order data ownership (including accuracy and validity) utilizing established controls and communications.
  • Reviews and validates manually processed orders received via phone or email.
  • Collects all the documentation needed and initiates sign off.
  • Corporate Audit support of revenue narrative.
  • Help coordinate audit sample requirements and collaborate the facilitation of communication/meetings with the Corporate Audit team and represent customer service in ongoing internal and external audits proceedings.
  • Reviews and monitors customer service calls/emails against call recordings to ensure the highest quality service is being provided and escalates coaching opportunities to supervisor.
  • Review, creation and updating of SOP's/WKI's as required and facilitate process improvement activities.
  • Responsible for creating and managing reports (ad hoc, etc.).
  • May be required to work holidays, weekends and Over-time.
  • Perform other work-related duties as assigned.
  • High School Diploma Required.
  • 1 - 3 years in a customer facing role or equivalent experiences.
  • Strong ability to multi-task and manage competing priorities.
  • Skilled at handling pressure with professionalism and poise.
  • Proficient in Microsoft Office applications.
  • Excellent communication skills, both written and verbal.
  • Strong proficiency in Microsoft Office Suite, particularly Excel.
  • Ability to manage multiple tasks and prioritize effectively.
  • Experience in customer service or related field preferred.
  • Detail-oriented with a commitment to accuracy and quality service delivery.
  • Medical, dental, vision, life, and disability insurance.
  • 401(k) plan.
  • Employee assistance program.
  • Employee Stock Purchase Plan.
  • Paid time off (including sick time).
  • Paid Holidays.
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