Customer Credit Operations Specialist (JD Edwards)

The Viking Group•Columbus, OH

18h

About The Position

At Viking, every detail contributes to protecting lives and property around the globe. Our Credit Services team is the quiet engine behind that promise—making sure customer accounts are set up accurately, compliant documentation is in place, and information flows cleanly to the people who need it. A Day in This Role Start your morning ensuring new customer, billing, shipping, and project accounts are entered precisely in JD Edwards (JDE). You’ll review documentation for project approvals, check billing requirements, and apply your working knowledge of lien laws to confirm everything is audit-ready. Throughout the day, you’ll screen customers for Export Compliance, pull Dun & Bradstreet and TransUnion reports, organize sales tax exemption certificates, and keep meticulous electronic files up to date. You’ll be the go-to contact for local electronic check deposits, keep a daily log of newly created accounts, and communicate account setups to the right field teams and branches. You’ll also maintain eInvoice customer profiles and stay cross-trained to support our Lien Administration area when needed. Why It Matters Accurate account setups and compliant documentation help our teams deliver life-safety solutions without delay. Your work enables sales, service, and operations to move quickly and confidently—so we can keep our promise of protection.

Requirements

Basic knowledge of Microsoft Office and standard office equipment.
Professional email skills and etiquette.
Clear written and verbal communication; prior Customer Service experience is a plus.

Nice To Haves

Cost Accounting knowledge.
AS9100 experience.

Responsibilities

Serve as the primary Credit Services contact for all JD Edwards account additions, changes, and maintenance.
Enter and maintain JDE Address Book records for new customers, projects, and related billing/shipping accounts.
Validate billing requirements and apply general knowledge of lien laws for project account approvals.
Notify appropriate field personnel and locations when accounts are set up or updated.
Maintain a daily log of all new and job account setups.
Obtain Dun & Bradstreet (D&B) and TransUnion reports.
Perform Export Compliance screening per company Export Compliance Policy.
Organize and maintain sales tax exemption certificates and change request records.
Maintain electronic files for new and existing customers and job accounts.
Act as primary contact for local electronic check deposits.
Create and manage customer profiles in eInvoice.
Support and cross-train in the Lien Administration area.