Customer Courtesy Expert

Gilleland Chevrolet Cadillac, Inc. • Saint Cloud, MN

2d

About The Position

At Gilleland Chevrolet Cadillac, we pride ourselves on delivering a premium experience that matches the quality of the vehicles we sell. As a Customer Courtesy Expert, you are the "Face of the Service Drive." You will be the first person our guests interact with, ensuring their visit starts smoothly and their transportation needs are met with professionalism and care.
We are looking for a proactive, organized, and high-energy individual who excels in a fast-paced environment and understands the importance of white-glove customer service.

Requirements

• Customer-First Mindset: Ability to stay calm and professional under pressure while providing a luxury-level experience.
• Attention to Detail: Precision in completing paperwork and inspecting vehicles is critical.
• Tech Savvy: Comfortable learning dealership software (OnTrac) and handling digital documentation.
• Safe Driving Record: Must possess a valid driver’s license and a clean driving history.
• Reliability: Strong punctual habits and a proactive work ethic.

Responsibilities

• Greet incoming service guests immediately upon arrival and personally direct them to the appropriate Service Advisor.
• Maintain and organize the customer courtesy vehicle inventory, ensuring vehicles are staged and ready for use.
• Verify customer information (license, insurance) and complete all necessary legal paperwork for courtesy vehicle agreements.
• Securely collect customer credit card information and clearly communicate potential charges (fuel, tolls, or damages).
• Conduct thorough "walkaround" inspections with customers both before and after vehicle use to document condition and ensure quality.
• Manage the courtesy fleet using the OnTrac system; coordinate directly with the General Manager to add or remove vehicles from the program.
• Ensure every courtesy vehicle is "guest-ready" by replacing fuel and taking vehicles through the car wash as needed.
• Retrieve and deliver courtesy vehicles to guests on-site or at designated locations when required.
• Perform other duties as assigned to support the service and sales departments.

Benefits

• Join a team that values its employees as much as its customers.
• We offer a professional work environment, competitive pay, and the opportunity to work with two of the most iconic automotive brands in the world.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees