Customer Contracts Specialist - North America

A.W. Chesterton Company•Groveland, MA

9d•$95,000 - $100,000•Hybrid

About The Position

For 140 years, A.W. Chesterton has been an innovator and a knowledge provider for our industrial partners around the globe. From our ground-breaking split seal technologies, to our cutting-edge packing and lubricant solutions, we are continually focused on new ways to bring solutions to our customers, while also celebrating our own rich history and our unique place in the sealing industry. Our legal department represents a small but mighty team that manages our contractual efforts and compliance around intellectual property, information security, product development, real estate, governance, employment law, and other areas. Tired of burning the midnight oil or chasing billable hours at a private firm? Come settle in and work with a close-knit team that prides itself on its collaboration and working relationships with our internal departments. Check out what working for Chesterton legal has to offer! Our benefits offering include: “Work Today, get paid tomorrow” - withdraw up to 30% of your earned daily wages the next day after you work rather than waiting for pay day! Chesterton Student Loan Repayment Program BCBS Medical Coverage Delta Dental 401K savings plan with a Chesterton contribution PTO including vacation sick, time, 11 paid holidays, and paid to time off to volunteer for causes Flexible work schedules, including fully remote and hybrid work options for many jobs Vision insurance Tuition Reimbursement Short-term disability and long-term disability insurance HSA & FSA options to cover additional medical costs Parental leave for moms and dads to be Hiring referral bonuses (up to $3,000 for select roles) A host of other fringe benefits including legal services, pet insurance, Chesterton relief fund for employees in need, and more! Job Summary: Responsible for managing multiple customer contracts and related business fulfillment activities across North America. including, Corporate contracts, OEM contracts, Reliability contracts, Asset Repair contracts, and customer Terms and Conditions. Drives efficiency and strong customer experience for contract customers. Provides guidance in the areas of Contract Development, Renewals, Negotiations, and On-going Contract Management. Partners with Field Managers, Specialists, Technicians, Distributors and internal functional areas with regard to contract commitments and requirements. Regularly reports on contract activities to internal stakeholders, distributors, and customers. Oversees compliance with contractual requirements throughout the North American organization. Job Model: Hybrid Hybrid positions will require employees to work both on-site and remote each week under a schedule that has been determined and agreed upon by you and your manager.

Requirements

Strong project management and contract management skills.
Problem solving and decision-making skills.
Thorough understanding of Chesterton processes, industries served, and industrial product line.
Sales and customer service skills.
Understanding of business finance.
Strong communication and interpersonal skills.
Attention to detail.
Ability to meet deadlines with compressed time schedules and changing priorities.
Ability to work well independently and as a team player.
Ability to travel, up to 10%.
Minimum B.S. in Business Management or a related field.
4 - 6 years related experience.
Contract Management, Project Management, or Customer Service experience required.

Nice To Haves

Knowledge of industrial sales a plus.

Responsibilities

Oversees customer contract management in North America, providing management direction to support contract activities.
Participates in contract development, review, and negotiation, advising on business contract terms and organizational capabilities.
Liaises with internal functions to assess business terms during contract negotiations.
Contributes to determining acceptable margins and presents margin information to Sales management for approval.
Participates in the development of proposals and customer contract-related presentations as necessary.
Oversees organizational compliance with contract terms
Ensures contract terms and requirements are clearly communicated. Facilitates implementation internally and in the field.
Develops pricing information and procedures in conjunction with internal operations in preparation of contract implementation.
Provides technical expertise to support all contract-related activities.
Interfaces with appropriate customer and internal personnel to effectively manage contract activities.
Responsible for business analysis, report requirements including ROI/continuous improvement, and contract data collection.
Provides customers with contract status reports as required.
Develop and implement tools and processes to drive efficiency and meet contractual commitments and support contract management activities.
Supports other sales-related contract personnel and activities as requested.
Other duties as requested.

Benefits

“Work Today, get paid tomorrow” - withdraw up to 30% of your earned daily wages the next day after you work rather than waiting for pay day!
Chesterton Student Loan Repayment Program
BCBS Medical Coverage
Delta Dental
401K savings plan with a Chesterton contribution
PTO including vacation sick, time, 11 paid holidays, and paid to time off to volunteer for causes
Flexible work schedules, including fully remote and hybrid work options for many jobs
Vision insurance
Tuition Reimbursement
Short-term disability and long-term disability insurance
HSA & FSA options to cover additional medical costs
Parental leave for moms and dads to be
Hiring referral bonuses (up to $3,000 for select roles)
A host of other fringe benefits including legal services, pet insurance, Chesterton relief fund for employees in need, and more!