Customer Contact Manager West Region (Hybrid: Onsite & Remote)
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About The Position
Join Our Community of Food People! This position has been segmented as hybrid meaning the work is a combination of approximately 90 percent remote/virtual and 10 percent onsite at distribution center offices located anywhere in the Northeast Region of the United States as follows: Fishers IN, Twinsburg OH, Cleveland OH, Wixom MI, Greensburg PA, Manassas VA, Buffalo, NY, Pittston PA, Allentown PA, Bridgeport NJ, Swedesboro NJ, Perth Amboy NJ, Albany NY, Norwich CT, Seabrook NH, within a 50 mile distance to the listed Distribution Offices. This role will most likely be in the office approximately 1 time per month or occasionally for training. Supervise, plan, and direct the daily activities of assigned customer contact associates. Monitor and assess individual performance against key performance indicators, ensuring timely, accurate responses to Sales Managers, Territory Managers, Account Executives/Managers and customers. Responsible for managing all aspects of the customer contact function, including executing initiatives that ensure consistent customer service and satisfaction. Resolve escalated issues with orders, delivery dates, service, and/or any other concerns that may arise.
