Customer Contact Floater
About The Position
Kitsap Mental Health Services (KMHS) is seeking a Customer Service Floater to support front-desk and client contact operations across multiple KMHS locations. In this role, you will provide consistent, high-quality customer service by stepping in where coverage is needed, supporting client scheduling, registration, and communication. This position is well suited for someone who is adaptable, service-oriented, and comfortable working in a fast-paced healthcare environment. If you enjoy variety in your work and take pride in creating positive first impressions, we encourage you to apply.
Requirements
- EXPERIENCE: Experienced (minimum two years of job-related experience)
Nice To Haves
- EDUCATION: High School Diploma or GED
- EXPERIENCE: Coursework in medical/psychiatric terminology.
- Experience using an Electronic Medical Record (EMR).
Responsibilities
- Provides a positive first impression of Kitsap Mental Health Services to clients and visitors by extending a cordial welcome and assisting with needs.
- Maintains and schedules appointments following agency scheduling policies.
- Performs patient registration tasks to facilitate customer service. (e.g. schedules patient appointments, takes phone calls, register and update demographics for client accounts).
- Ensure positive agency communication by answering telephone calls in a prompt, professional and courteous manner. Return messages left on voicemail system.
- Screens calls, takes messages, and provides information. Answers questions regarding client appointments.
- Update client’s billing information. Process payments and co-payments.
- Maintain and manage clients records
- Keeps the lobby entrance tidy (e.g. picks up trash). Alerts housekeeping or maintenance of more extensive needs.
- Provides direction and wayfinding assistance to clients and visitors
- In addition to the above, any other responsibilities appropriate to the position and not specifically listed in the job description.
Benefits
- Comprehensive Coverage: Health, Dental & Vision
- Generous PTO: Up to 19 days + 2 mental health days + 10 holidays (pro-rated for part-time)
- Fully Paid YMCA Membership for you and eligible family members
- Company-Paid Life & Disability Insurance
- Student Loan Assistance & Professional Development
- 403(b) Retirement Plan with Company Contributions
- Employee Assistance Program (EAP)
- Pet Insurance
- Free Wellness App (2MorrowHealth)
- Collaborative, Supportive Team Environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
