Customer Contact Center Rep | Flex

Allianz Insurance•Saint Louis Park, MN

12d•$43,000 - $47,000•Hybrid

About The Position

You will work exclusively Monday-Friday, no evenings and no weekends! Any employee who lives within a 50 mile radius of our offices in Golden Valley, MN will be required to come into the office at least 3 days a week. You will provide prompt and accurate responses to telephone inquiries from both Customers and Financial Professionals. You will be trained on our products in a structured and active inbound contact-center environment. You will answer inquiries on product features, understanding product performance and educating callers on the self-service features of our website, and taking and keying trade instructions provided on calls. The Customer Service Representative will work with the Contact Center Management team to exceed published benchmarks related to soft skills, accuracy, call handle time and attendance. You are prepared to put the caller's needs first by prioritizing solving problems, de-escalating situations where warranted, and help guide a first call resolution. You will report into a Contact Center Supervisor.

Requirements

High School Diploma or GED required
Aim to exceed standard call center metrics while providing excellent customer service
Computer proficiency skills
Process, focused on customer relationships
Work shift-times between 7am-6pm
For 100% remote and hybrid: Appropriate internet speed in order to be effective at home of 50 mbps or higher of download speed
You must be legally authorized to work in the U.S. and will not require immigration sponsorship for visa status now or in the future (e.g. H1-B, L-1, TN, etc). If you are currently on CPT/OPT, you are ineligible due to the need for future immigration sponsorship.

Responsibilities

Answer incoming calls from Customers or Financial Professionals who need assistance on our procedures
Build relationships by listening, paraphrasing, and problem solving
Provide clear information
Manage a diverse clientele
Emphasis on attendance and punctuality
Support basic Allianz Website registration and navigation
Research required information using available resources
Follow up with Customers or Financial Professionals
Respond to callers, explaining possible solutions, and ensuring that client's feel supported and valued
Utilization of artificial intelligence tools and resources (e.g. generative AI).

Benefits

At Allianz Life, we’re proud to provide a benefits package that supports the True Balance of our employees and their families. We offer a choice of comprehensive medical and dental plan options, a generous time off plan and an outstanding 401(k) company match. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that welcomes and celebrates diversity.

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