Customer Contact Center Assistant II

LexisNexis Risk Solutions-posted 24 days ago
Full-time • Entry Level
Alpharetta, GA
5,001-10,000 employees
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
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This position is a part of our Consumer Center which responds to inquiries from consumers requesting information. We provide public records to companies to help mitigate risk. Inquiries may come from internal support queues, inbound phone, email, and fax and/or written correspondence. The objective is to minimize risk of litigation being filed against LexisNexis Risk Solutions.

  • Reviews claims and analyzes if disputes should be handled internally or sent externally to Fair Information Practice (FIP), Credit Bureau, or internal colleagues.
  • Utilizes databases (MBSI, DOST, Bugzilla) to enter disputes and Personal Identifiable Information (PII) and ensures timely completion of disputes meeting or exceeding the SLA set forth by FTC/FCRA.
  • Transcribes consumer data from electronic and paper requests as well as inbound phone calls from customers into the appropriate database/support tool.
  • Searches consumer profile and initiates disputes based on details found on consumers reports.
  • Reviews reports for accuracy and correct disclosure making final decision on which reports are sent to consumers.
  • Follows strict guidelines and SOP regarding various disputes.
  • Provide technical support and/ or training to data providers who utilize the Data Quality Center.
  • High School Diploma required.
  • 2 Years' experience required
  • Analytical thinking and decision making on questions pertaining to consumer information including Personal identifiable Information (PII), Sensitive Personal Identifiable Information (SPII) and Fair Credit Reporting Act (FCRA) regulations.
  • Attention to detail is a must.
  • Ability to multitask
  • Positive attitude and ability to work quickly in a fast paced environment.
  • Proficient knowledge of computer-based software such as Windows, Internet Explorer and Microsoft Office and Microsoft Excel.
  • Proficient oral and written communication skills.
  • College Degree preferred
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