Customer Contact Center Ambassador

City of Goldsboro•Ila, GA

1d•$19 - $24•Onsite

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Under general supervision, the Customer Contact Center askGTX Ambassador handles customer service activities related to multi-department inquiries, requests, and complaints regarding City services. This role involves receiving incoming non-emergency calls related to City services and functions. The position does not include supervisory responsibilities Applicants are encouraged to submit a resume. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following: Responds to non-emergency calls and service requests related to city services and functions. Provides general information about all City departments. Supplies information regarding activities at City facilities. Records customer call information in databases for tracking and resolution reporting. Provides accurate information and explains planned actions resulting from customer calls. Follows up on previous customer interactions. Maintains awareness of changes in department programs and information. Ensures efficiency in call-taking duties as assigned. Delivers timely and precise information to departments as needed. Performs related duties and fulfills additional responsibilities as required.

Requirements

High School diploma or equivalent, and two (2) years of experience handling public inquiries and servicing customer/client requests.
Knowledge of basic telephone techniques and principles of public relations.
Familiarity with customer service principles.
Skill in using personal computers and associated software programs.
Ability to learn City departments, services, policies, and procedures.
Efficiently manage call or interaction time while ensuring customer needs are met.
Ability to assist irate citizens with tact and professionalism.
Strong communication skills, both verbally and in writing.
Ability to respond effectively to inquiries, complaints, and requests.
Capability to establish and maintain effective working relationships with City staff and the general public.
Valid Class "C" Texas driver's license.

Nice To Haves

Municipal experience is preferred.
Bilingual Spanish-speaking is preferred.

Responsibilities

Responds to non-emergency calls and service requests related to city services and functions.
Provides general information about all City departments.
Supplies information regarding activities at City facilities.
Records customer call information in databases for tracking and resolution reporting.
Provides accurate information and explains planned actions resulting from customer calls.
Follows up on previous customer interactions.
Maintains awareness of changes in department programs and information.
Ensures efficiency in call-taking duties as assigned.
Delivers timely and precise information to departments as needed.
Performs related duties and fulfills additional responsibilities as required.