Customer Consultant

PECO•Philadelphia, PA

1d•Onsite

About The Position

Deliver a Premier Customer Experience to PECO electric and gas customers. The position requires strong communication skills and computer skills, including Microsoft programs. Previous customer service in a high-volume customer-oriented industry strongly preferred.

Requirements

You must have at least (2) years customer service experience (call center environment is preferred).
High School diploma or equivalent.
You must be able to type a MINIMUM of 40 words per minute.
Excellent written & verbal communication skills.
Strong PC Skills and professional telephone etiquette.
Ability to multi-task (type while talking to customers).
Ability to work in a fast paced environment.
You must demonstrate excellent written & verbal communication skills.
You must have a proven track record of reliability and customer focus.

Nice To Haves

Advanced education preferred
Hands on experience with Microsoft Suites, specifically Excel
Demonstrated presentation skills
Previous experience in high volume call center
Ability to navigate multiple systems
Experience with high priority calls

Responsibilities

Receiving and answering customer inquiries via different communication methods.
Furnishing and obtaining information in connection with service orders, electric and gas emergencies, service changes and other customer requests.
Processing orders regarding customer service requests, credit and collection activities.
Processing deferred payment arrangements.
Processing electric and gas emergencies.
Reviewing and analyzing accounts to determine solutions.
Providing customers explanations regarding usage and rates.
Other customer requests and tasks assigned by management.

Benefits

Hourly rates will be paid in accordance with terms of the candidate’s skills, qualifications, experience or collective bargaining agreement: $31.63/Hr.
Annual Bonus for eligible positions: 4%
401(k) match and annual company contribution
Medical, dental and vision insurance
Life and disability insurance
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Referral bonus program
And much more