Customer Compliance Project Manager

ARM•San Jose, CA

30d•Hybrid

About The Position

Customer Compliance Project Manager Establish ISO 27001 information security framework and Lead SOC2 readiness Manage customer audit preparation and support (security, quality, IP protection) Develop NDA and data handling protocols for customer co-location Create physical security controls for customer-dedicated lab spaces Build customer compliance value proposition Quality Management Systems Implement ISO 9001 quality framework for test operations Establish ISO 17025 lab accreditation roadmap Design document control hierarchy (policies, procedures, work instructions) Coordinate internal audits across compliance domains Manage compliance register for certifications, licenses, and audit schedules Risk & Compliance Operations Conduct risk assessments for new customer engagements and lab configurations Implement access control and visitor management for lab environments Develop incident response procedures for security/IP incidents Create compliance dashboard showing certification status, audit findings, metrics Partner with Legal on customer contract compliance requirements

Requirements

5+ years in quality management, information security, or customer compliance roles
Experience with ISO 27001, SOC2, and/or ISO 9001 implementation and audits
Background in data centers, lab, or manufacturing environments
Strong understanding of risk assessment and control frameworks
BS/BA degree in Engineering, Information Security, Quality Management, or related field
Proven ability to prepare for and support customer audits successfully

Nice To Haves

Knowledge of ISO 17025 lab accreditation requirements and implementation
Experience with ServiceNow GRC (Governance, Risk, Compliance) modules

Responsibilities

Establish ISO 27001 information security framework and Lead SOC2 readiness
Manage customer audit preparation and support (security, quality, IP protection)
Develop NDA and data handling protocols for customer co-location
Create physical security controls for customer-dedicated lab spaces
Build customer compliance value proposition
Implement ISO 9001 quality framework for test operations
Establish ISO 17025 lab accreditation roadmap
Design document control hierarchy (policies, procedures, work instructions)
Coordinate internal audits across compliance domains
Manage compliance register for certifications, licenses, and audit schedules
Conduct risk assessments for new customer engagements and lab configurations
Implement access control and visitor management for lab environments
Develop incident response procedures for security/IP incidents
Create compliance dashboard showing certification status, audit findings, metrics
Partner with Legal on customer contract compliance requirements