Customer Compliance and Lifecycle Coordinator (F/H)

Sartorius • San Francisco, CA

116d

About The Position

We are currently looking for a Customer Compliance and Lifecycle Coordinator (F/M) to join our Technical Department Strategic Accounts. In this role, you are responsible for developing a compliance and coordination support system for Strategic Accounts to maintain and protect current business, thereby safeguarding Sartorius' reputation and fostering future short- to mid-term business growth and revenue. This is a full-time, hybrid role requiring some days on-site at our Aubagne location or our headquarters in Göttingen, with the flexibility to work remotely on other days.

Requirements

• Bachelor's or Master's degree in Quality Management, Life Sciences, or a related field.
• Experience in quality management and Single-Use Technology is highly appreciated.
• Knowledge of cGMP and regulatory requirements in the biopharma industry.
• Strong motivation for customer contact, autonomy, rigor, and adaptability.
• Excellent written and verbal communication skills in English.
• Teamwork skills and proven ability to work with cross-functional teams.
• Strong organizational skills, autonomy, and leadership abilities.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with relevant software tools.

Responsibilities

• Support tender processes by addressing compliance aspects promptly, enhancing short-term business opportunities.
• Coordinate customer requests and projects related to quality and regulatory affairs from the early stages of URS to final product qualification at the customer's premises (questionnaires, specifications, statements ...).
• Monitor the implementation of changes notified by Sartorius, coordinating necessary actions in line with the MSA (Master Supply Agreement) or quality agreement.
• Centralize and analyze requests concerning the full range of single-use products, involving the right people and using tools like DAM (PLM) and SAP.
• Collect information from internal departments (Quality, Marketing, ETO, Operations) to address customer requests effectively.
• Support local quality teams in crisis management related to complaints.
• Participate in corporate quality projects, including continuous improvement and KPIs.
• Propose and implement tools to optimize follow-up and communication internally and with customers.
• Maintain constant contact with the Strategic Account Manager, local sales representatives, and Single-Use Technology Experts to share information and align strategies.
• Occasionally travel to customer sites, Sartorius sites, or for internal meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees