Customer Community Manager - Insurance

DXC Technology • Charleston, SC

13d • Hybrid

About The Position

DXC Technology (NYSE: DXC) helps global companies run mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Leading companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive performance, competitiveness, and customer experience. Learn more at DXC.com . At DXC, we leverage technology to deliver mission-critical IT and business process services that help clients optimize operations, improve customer experience, and drive growth. Our Insurance Services support middle- and back-office operations, financial reporting, compliance, and customer service transformation. The Customer Community Manager owns the strategy and execution of a thriving customer community that drives engagement, retention, and long-term value . This role blends strategy, data, and relationship management , partnering closely with internal teams to turn insights into action and elevate the end-to-end customer experience. You’ll use analytics, technology platforms, and cross-functional collaboration to strengthen customer relationships, influence business outcomes, and ensure customers remain deeply connected to our brand and services.

Requirements

• Bachelor’s degree or equivalent practical experience.
• Executive-level experience in customer management, community management, or customer success roles.
• Strong background in: Customer retention and engagement strategies Data analytics, reporting, and insights CRM platforms ( Salesforce preferred )
• Proven ability to set strategic direction and execute effectively at scale .
• Excellent communication, collaboration, and stakeholder management skills.

Responsibilities

• Define, lead, and evolve the customer community and engagement strategy , ensuring alignment with business goals.
• Drive customer retention and loyalty initiatives using data-driven insights and performance metrics.
• Leverage platforms such as Salesforce and Power BI to track engagement, measure impact, and identify opportunities for improvement.
• Translate analytics into clear, actionable recommendations that enhance the customer experience.
• Collaborate cross-functionally with sales, delivery, product, and leadership teams to align community initiatives with broader business priorities.
• Provide strong project management and communication , ensuring initiatives are delivered on time and at scale.
• Act as a strategic partner and trusted advisor to both internal stakeholders and customer-facing teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees