Customer Communications Representative I

Canon Solutions America • Itasca, IL

73d • $17 - $21 • Hybrid

About The Position

Responsible for ensuring all service calls are answered and entered into company systems in a timely and accurate manner. Responsible for providing the best possible customer service to internal as well as external customers. Must be able to handle level 1 call types.

Requirements

• HS Diploma, GED, or equivalent experience required.
• 1 to 2 years of related experience.
• Strong verbal and written communication skills.
• Proficient in MS Office.
• Strong attention to detail, organized and able to multitask.
• Successful completion of Call Taker New-Hire training and introductory period.
• Must be able to work wide variety of work shift/schedules with short notice.

Responsibilities

• Provides outstanding service to customers calling the dispatch team for service.
• Responds to routine customer inquiries via live call or Email as needed.
• Provides follow through on any special customer needs in a timely manner.

Benefits

• Competitive compensation package including medical, dental, vision.
• 401(k) Savings Plan.
• Discretionary profit sharing.
• Discretionary success sharing.
• Educational assistance.
• Recognition programs.
• Vacation.
• Employee referral bonus.
• Employee discounts.
• Dress for Your Day attire program.
• Volunteer opportunities to give back to our local community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED