Customer Communications Representative I

Canon U.S.A., Inc.•Itasca, IL

145d•$17 - $22•Hybrid

About The Position

Responsible for ensuring all service calls are answered and entered into company systems in a timely and accurate manner. Responsible for providing the best possible customer service to internal as well as external customers. Must be able to handle level 1 call types.

Requirements

HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
Strong verbal and written communication skills.
Proficient in MS Office, strong attention to detail, organized and able to multitask.
Successful completion of Call Taker New-Hire training and introductory period.
Must be able to work wide variety of work shift/schedules with short notice.

Responsibilities

Provides outstanding service to customers calling the dispatch team for service.
Responds to routine customer inquiries via live call or Email as needed.
Provides follow through on any special customer needs in a timely manner.

Benefits

Employee referral bonus
Employee discounts
“Dress for Your Day” attire program (casual is welcome, based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you can’t get anywhere else
medical
dental
vision
401(k) Savings Plan
discretionary profit sharing
discretionary success sharing
educational assistance
recognition programs
vacation