Customer Communications Manager

Revalize

About The Position

The Customer Communications Manager will support and execute customer communication programs that drive value realization across our product portfolio, with a focus on improving customer experience and lifecycle engagement. This role will manage customer communications primarily through email campaigns, customer events (live and webinars), and in-product messaging, helping customers successfully navigate: Onboarding, Product adoption, Training (including paid training awareness and promotion), Product migrations. The ideal candidate is an excellent communicator, highly organized, data-curious, and excited to support retention and adoption outcomes in a fast-paced SaaS environment.

Requirements

2–4 years’ experience in Customer Marketing, Lifecycle Marketing, or Communications (B2B SaaS preferred)
Experience executing email campaigns and webinar/event engagement
Strong written communication skills with a customer-friendly tone
Highly organized and able to manage multiple campaigns and stakeholders across multiple brands
Curious about data and motivated by improving retention and adoption outcomes
Comfortable working with marketing automation and event platforms; HubSpot knowledge a plus
Self-starter with a “get it done” mindset in a fast-moving environment

Responsibilities

Build and deploy customer lifecycle emails and nurture programs—supporting onboarding, adoption, training engagement, and migrations—across Revalize’s multi-brand portfolio.
Work with internal teams to manage email scheduling, segmentation, campaign setup, QA, and deployment in marketing automation platforms.
Ensure messaging is clear, customer-friendly, and aligned to lifecycle goals.
Execute communications at scale to guide customers to key milestones, including: Product setup and onboarding progress, Feature and product usage adoption, Training participation (free and paid), Migration readiness and change enablement
Support retention efforts by helping deliver the right message to the right customer at the right time.
Help plan and execute virtual and regional customer engagement events including: Adoption webinars, Migration workshops, Training awareness sessions, Customer community or product engagement events
Work with event team to coordinate event logistics, invitations, registration pages, follow-up emails, and attendee engagement.
Take product strategy and customer insights and turn them into coordinated, multichannel engagement opportunities.
Work closely with Customer Success, Product Marketing, and Events teams to: Align communications to customer needs, Support training and migration promotion, Improve lifecycle engagement, Finalize target audience lists
Gather feedback and insights to help improve customer messaging and program performance.
Understand campaign performance including open/click engagement, event attendance, and lifecycle influence on adoption milestones.
Support analysis of engagement trends and recommend improvements to email, event, and lifecycle program performance.

Benefits

All fulltime (30+ hours) employees are eligible for PTO, Sick and Parental Leave; Medical, Dental, and Vision Insurance; 401(k) Plan; Health Savings Account; Life Insurance; Employee Assistance Program.

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