Customer Communications Lead

EROAD

87d

About The Position

A career with EROAD offers the unique opportunity to work in a fast-growing organisation that is at the forefront of in-vehicle technology, enhancing road safety, productivity, and reducing environmental impact. EROAD's mission is to deliver intelligence you can trust, for a better world tomorrow. We’re looking for a Customer Communications Lead to own customer-facing communications and build a Voice of Customer (VoC) program that drives action across the business. This role will also help run our Customer Advisory Board (CAB) in partnership with Marketing and Product, and serve as a key voice of the customer inside the company.

Requirements

• Minimum of 5+ years in communication, marketing or customer experience ideally within SaaS, technology or telematics.
• Proven ability to craft high-quality written and visual content across internal and external channels.
• Strong cross-functional communication and project management skills.
• Experience translating complex technical or operational topics into clear, customer-friendly messages.
• Comfortable collaborating with senior leaders and customer-facing teams across global regions.

Responsibilities

• Lead the creation and delivery of communications that inform, educate, and engage our customer base on key updates, releases, and initiatives.
• Develop and manage EROAD’s customer communication templates, message maps, and content assets.
• Ensure all customer messaging reflects a consistent, on-brand tone and a customer-first perspective.
• Collaborate with Product, Marketing, and Customer Success to ensure release notes, change notifications, and product updates are simple, relevant, and actionable.
• Partner with the CX leadership team to operationalize Voice of Customer programs and ensure insights flow across all regions and functions.
• Drive engagement in the Customer Advisory Board (CAB) alongside Product and Marketing, ensuring customers see their feedback reflected in EROAD’s roadmap and priorities.
• Represent the customer perspective in internal meetings and strategic discussions, advocating for clarity, empathy, and responsiveness.
• Share customer insights, successes, and sentiment updates across internal stakeholders—keeping all EROADers informed about how customers are experiencing our work.
• Support development of executive messaging and presentation materials for internal and external communications.

Benefits

• Funded medical insurance plans
• Recognition programs
• EAP offerings
• Diversity and multicultural work environment
• Collaborative workplace initiatives

What This Job Offers

• Career Level: Mid Level
• Number of Employees: 251-500 employees