Customer Collections Specialist (Tier 1) (Water Resources)

Hillsborough County•Brandon, FL

8d•$36,733 - $38,569

About The Position

This position is responsible for performing investigative, enforcement and collection duties pertaining to delinquent utility accounts for residential and commercial. We are looking for a Customer Collections Specialist to manage overdue utility accounts and ensure timely revenue recovery. This role involves locating customers, resolving account issues, negotiating payment plans, and supporting legal actions when necessary. The ideal candidate will be detail-oriented, organized, and committed to maintaining compliance while delivering excellent customer service. The Customer Collections Specialist will be responsible for locating customers and resolving account issues through public record searches and internal skip tracing. Key responsibilities include investigating and recovering delinquent utility accounts, reviewing accounts receivable reports, and preparing detailed reports on past-due balances. You will initiate and manage revenue recovery efforts, track collection letters, and monitor accounts in severance status. Additional duties involve negotiating payment plans, coordinating inquiries into final accounts and insufficient funds checks, and supporting potential legal actions such as liens or credit bureau reporting. Maintaining accurate records, ensuring compliance with company policies and regulations, and prioritizing time-sensitive tasks are essential. Success in this position requires strong collaboration with team members to achieve departmental goals while fostering a positive, customer-focused environment. Bilingual preferred not required

Requirements

Knowledge of Federal Collection laws, Ordinances, Regulations and rules affecting delinquent account investigations and collections.
Knowledge of delinquent account investigation practices and collection techniques.
Knowledge of geographical locations in Hillsborough County.
Ability to follow oral and written instructions.
Ability to work effectively with others.
Ability to understand and apply the provisions of ordinances and regulations.
Ability to prioritize work.
Ability to follow established procedures.
Ability to use a computer and related software.
Ability to work with antagonistic persons or the public under adverse conditions.
Ability to keep accurate records and complete reports.
Graduation from high school or possession of a GED certificate; AND Two years of experience in the credit and collections industry; OR An equivalent combination of education, training, and experience that would reasonably be expected to provide the job-related competencies noted above.

Nice To Haves

Bilingual preferred not required

Responsibilities

Investigates and collects monies for delinquent single family residential utility accounts.
Reviews accounts receivables, payment schedules and prepares reports of past due accounts.
Conducts follow-up actions on delinquent accounts.
Process Notice of Liens/Release and provide formal written pay offs & balances quotes for pending real estate transactions.
Initiates revenue recovery efforts on past due accounts, track time sensitive collection letters and monitor assigned customer accounts with a status in severance.
Establish appropriate short term payment plans and negotiate credit extensions on long term pay arrangements for delinquent accounts including Affidavit of Encumbrances.
Maintains utility account receivables collection reports to ensure that all customer deposit expectations are within compliance with rate resolution standards and meet Utility Bond Covenants.
Provides technical support to customers for online web access, auto bill pay options, and administers password re-sets.
Coordinates and performs internal investigations into past due final accounts, insufficient funds checks, or other information for possible legal action such as notice of lien or report to National Credit Bureau.
Process credit card payments and issues receipts.
Updates all revenue recovery reports that affect reporting requirements mandated by the Federal Credit and Collection Act to ensure customer’s FICO credit rating information is properly processed and up to date.
Investigates changes in property ownership, deaths, insolvencies and other factors causing delinquencies and recommends final disposition of cases.
Process foreclosure and bankruptcy filings and proceedings to aid in revenue recovery efforts to ensure proper compliance with Federal Bankruptcy Code and Court proceedings.
Performs other related duties as required.