Customer Collaboration Lead

Sigma-Aldrich•Indianapolis, IN

10d•$85,300 - $166,300

About The Position

Work Your Magic with us! Start your next chapter and join MilliporeSigma. Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. Your Role: The Innovation Delivery Lead will establish close collaboration partnerships with key strategic customers in the NA region. The goal will be to ensure a level of customer intimacy that gains access to external senior leadership sponsorship and key stakeholder engagement in collaboration programs that allow positioning and co development of existing and potential future innovative solutions with Millipore Sigma. You will take responsibility for creating and developing new formal client collaboration programs including the associated confidentiality framework to ensure sustainable future growth with global and regional partners while maintaining continuity of existing innovation collaboration programs. Capture and ensure relevant market insights are gained by facilitating voice of customer alpha and beta trial feedback to ensure alignment with customer needs and support pipeline development. Assess, create and develop value driven co-innovation business cases based on market viable customer ideation in line with company strategic goals. Facilitate and connect technical discussions between customers and internal senior leadership and Process Solutions teams globally, in order to execute on collaboration projects and long-range innovation delivery plans. Partner with key internal organizations such as Commercial, Global Strategy, Customer Application, Technical & Scientific Solutions, Product Management, and R&D to drive forward business relevant and market driven co-development programs aligned with customer needs and overall business opportunities. Provide program performance metrics to commercial and business leadership to recommend and inform relevant resource allocation. Who You Are

Requirements

BS with 5-8+ years’ industry experience or MS with 5+ years’ relevant industry experience.
Demonstrated knowledge of Pharmaceutical Manufacturing process
Customer-facing or business development experience within the Pharmaceutical environment
Ability to travel 20-40%, primarily NA region, with occasional international travel to customer locations and Company’s facilities across the globe

Nice To Haves

Relevant experience in business case development and presentation and communication to senior C level executives both internal and external.
Experience in concept ideation and development and viability metrics assessment.
Project Management skills
Role can be based anywhere in the US

Responsibilities

Establish close collaboration partnerships with key strategic customers in the NA region.
Ensure a level of customer intimacy that gains access to external senior leadership sponsorship and key stakeholder engagement in collaboration programs that allow positioning and co development of existing and potential future innovative solutions with Millipore Sigma.
Create and develop new formal client collaboration programs including the associated confidentiality framework to ensure sustainable future growth with global and regional partners while maintaining continuity of existing innovation collaboration programs.
Capture and ensure relevant market insights are gained by facilitating voice of customer alpha and beta trial feedback to ensure alignment with customer needs and support pipeline development.
Assess, create and develop value driven co-innovation business cases based on market viable customer ideation in line with company strategic goals.
Facilitate and connect technical discussions between customers and internal senior leadership and Process Solutions teams globally, in order to execute on collaboration projects and long-range innovation delivery plans.
Partner with key internal organizations such as Commercial, Global Strategy, Customer Application, Technical & Scientific Solutions, Product Management, and R&D to drive forward business relevant and market driven co-development programs aligned with customer needs and overall business opportunities.
Provide program performance metrics to commercial and business leadership to recommend and inform relevant resource allocation.