Customer Claims Processing Representative

Pet Food Experts,LLC • Pawtucket, RI

2h • Hybrid

About The Position

Pet Food Experts (PFX) is the nation's leading pet specialty distributor, with a history spanning over 80 years and serving over 10,000 pet retail locations nationwide. The company fuels independent pet retailers with passion, expertise, and a strong commitment to community, experiencing unprecedented growth and an expanded national footprint. The Claims Processing Representative role is ideal for individuals who enjoy routine, familiarity, a consistent work pace, and strong attention to detail. This position requires producing high-quality, precise work using established processes and procedures. The representative will be responsible for accurately investigating claims, processing discrepancy credits, and interacting professionally with business partners, focusing on expedient and accurate task completion.

Requirements

• Demonstrate problem solving, decision-making, and teamwork experience.
• Work in an environment where individuals take accountability of impact to the company’s performance
• Excellent planning, multitasking, communication, and organizational skills
• Work both autonomously and in a collaborative environment
• Professional telephone, email, and interpersonal etiquette
• Computer proficiency, Google Suite, and Excel experience
• Strong focus on repeatable, high quality results
• High School Diploma or equivalent

Nice To Haves

• Prior data entry experience
• Prior experience with a CRM platform
• Prior industry product knowledge

Responsibilities

• Quickly, efficiently, and accurately investigate and process order discrepancies for retailers, vendors, and Pet Food Experts employees
• Facilitate the resolution of any reported discrepancies
• Research and resolve discrepancies by working with internal and external stakeholders
• Create, process, and close RGA’s (Return Goods Authorization) and Invoice credits
• Maintain a thorough understanding of Quality Control Initiatives and follow established processes and procedures to investigate and resolve discrepancies
• Share recalled product information as needed with retailers
• Keep all account notes up to date as related to claims processing
• Process Consumer returns for retail and vendor partners
• Maximize positive relationships through a shared commitment to provide a world class customer experience

Benefits

• Full Benefits Package – Medical, dental, and vision to keep you feeling your best.
• Paid Parental Leave – Supporting you in every stage of life—furry babies and human ones!
• Pet Perks & Product Discounts – Treat your pets like royalty with exclusive savings.
• Hybrid Schedule – The best of both worlds—flexibility to work from home and collaborate in the office.
• Education Assistance Program – Invest in yourself, and we’ll help with the cost!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED