Live Oak Customer Claims Coordinator

Milliken • Lagrange, GA

44d • Onsite

About The Position

This position reports to the Claims Manager and is responsible for handling claims, resolving claims and deals with customers and the sales force. The position is directed to create customer satisfaction and drive defect elimination when processing customer concerns, while processing claims in a timely manner, must identify the root cause of the claim and drive to the appropriate resolution including the issuance of credit memos and/or decline to the customer. The work schedule is Monday - Friday, 8:00 am - 5:00 pm.

Requirements

• Problem solving and analytical skills
• Initiative and self-motivation
• Communications skills
• Good computer skills
• Excellent typing skills

Nice To Haves

• High school diploma or equivalent
• Good phone etiquette
• Basic math skills
• Good written and verbal communication sills
• Knowledge of SAP

Responsibilities

• Receive claim calls from customers or Milliken sales
• Document all claim communications
• Research and attach claim details from Milliken systems
• Prepare and transmit outgoing communication to customers and sales organization
• Receive, investigate and reconcile customers deductions
• Issue credit memos according established guidelines

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Textile Product Mills
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees