Customer Centricity Specialist

The Strickland Group•Louisville, KY

3d•Remote

About The Position

Join Our Growing Team as a Customer Centricity Specialist – Champion Exceptional Customer Experiences! Are you passionate about delivering outstanding customer experiences, fostering relationships, and driving customer satisfaction? We’re looking for a proactive and customer-focused Customer Centricity Specialist to join our dynamic team. In this role, you’ll play a key part in enhancing customer interactions, addressing needs, and ensuring long-term satisfaction. Why You’ll Love This Role: 💼 Comprehensive Training – Gain the tools and support needed to excel, whether you’re experienced or new to customer engagement. ⏰ Flexible Work Schedule – Full-time or part-time opportunities with remote flexibility. 📈 Career Growth – Clear pathways for advancement into leadership, operations, or customer experience management roles. 💰 Competitive Compensation – Base pay plus performance-based incentives and bonuses.

Requirements

Excellent interpersonal and communication skills
Strong problem-solving abilities and a customer-first mindset
Detail-oriented with exceptional organizational and time management skills
Ability to analyze customer feedback and provide actionable insights

Nice To Haves

Experience in customer service, relationship management, or related fields is a plus (but not required)

Responsibilities

Build, maintain, and nurture strong relationships with customers to ensure satisfaction and loyalty.
Act as a customer advocate, addressing inquiries and resolving concerns efficiently and effectively.
Collaborate with cross-functional teams to improve customer experiences and implement feedback.
Analyze customer interactions and feedback to identify trends and recommend enhancements.
Develop and execute customer engagement strategies that foster brand loyalty.
Educate customers on products, services, and solutions to meet their needs.