Customer Centric Solutions Business Planner

Emerson Electric Co. • Austin, TX

56d

About The Position

Are you passionate about driving strategic customer outcomes through professional services? Join our team as a Aerospace, Defense and Government Services Engagement & Planning Leader, where you will play a pivotal role in shaping and executing customer programs and services engagements. This role blends strategic planning with proactive engagement, enabling long-term customer success and growth across a diverse portfolio of accounts. You'll collaborate with cross-functional teams to design impactful programs, qualify opportunities, and ensure seamless execution that delivers measurable business value.

Requirements

• Minimum of 5 years of experience in professional services, planning, or customer engagement roles.
• Proven ability to lead cross-functional teams and manage complex customer programs.
• Strong communication and stakeholder management skills.
• Experience developing Statements of Work.
• Experience with forecasting, budgeting, and ROI analysis.
• Bachelor's degree in Engineering, Business, or a related field.
• Authorized to work in the United States without sponsorship now and in the future Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Nice To Haves

• Familiarity with NI's platform, solutions and services portfolio.
• Advanced degree (Engineering, MBA or equivalent) is a plus.
• Experience with program management tools and methodologies.
• Ability to navigate matrixed organizations and influence without authority.
• Experience with reviewing, negotiating, and executing contracts within the Aerospace Defense and Government industries.
• US Person

Responsibilities

• Engage with customers, partners, and internal stakeholders to qualify and shape custom solutions design and deliveries.
• Collaborate with global sales teams to assess, evaluate and plan large customer centric projects and programs.
• Drive the project steering group approval process and deliver required artifacts to the delivery team.
• Work with business and technical leaders to define project budgets, milestones and objectives ensuring alignment with financial targets.
• Develop and communicate Statements of Work, program plans, KPIs, and executive summaries to internal and external stakeholders.
• Champion customer success by proactively identifying opportunities to enhance value delivery, ensuring alignment between customer objectives and service outcomes, and driving continuous improvement across engagements. Work with legal and contracts teams to develop contractual agreements with customers
• Collaborate with legal and contracts teams to structure, negotiate, and finalize comprehensive contractual agreements that support strategic initiatives, mitigate risk, and ensure compliance with organizational policies and industry standards.

Benefits

• flexible work arrangements
• professional development opportunities
• comprehensive health coverage
• a strong focus on work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Number of Employees: 1-10 employees