Customer Centered Design Integrator

Johnson & Johnson • Malvern, PA

11h • $117,000 - $201,250

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine We are searching for the best talent for Customer Centered Design Integrator in Malvern, Spring House, or Horsham, PA; Cambridge, MA; and Titusville or Raritan, NJ. Purpose: The job holder contributes to shaping and executing Customer Centered Design (CCD) activities including processes, workflow, analysis, communications, and training. Responsible to support early insights assessments, facilitate product presentation workshops, support generation of customer / user experience insights plans, apply and contribute to the needs-based innovation framework, contribute to education plans, and work cross-functionally to support a competitive product presentation and best product at launch.

Requirements

• Minimum of a Bachelor's degree in science, technology, healthcare, behavioral science, or business with a minimum of 10 years’ experience working in the pharmaceutical / biopharmaceutical industry or Master’s degree with at least 7 years’ experience.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Experience in patient centric product design and/or voice of customer methodologies and analysis to inform pharmaceutical product development and launch.
• Strong meeting facilitation and collaboration skills.
• Demonstrated ability to influence without authority.

Nice To Haves

• Healthcare industry experience in new product development, lifecycle management, and/or process improvement is preferred.
• Experience leading global, cross-functional teams.
• Experience working with CMC, commercial, and supply chain teams is preferred.
• Experience with customer and patient market research, Jobs to be Done (JTBD) framework and methodology, Design Thinking and/or Human Centered Design.
• Experience identifying customer insights, shaping needs statements, and informing user requirements.
• Deep understanding of the pharmaceutical marketplace and customer stakeholders in the US and globally.
• Experience applying a range of AI tools is a plus

Responsibilities

• Bring cross-functional business partners together to ensure diversity of perspectives, completeness of customer and organizational needs, and fit with program strategy to inform decisions that shape the commercial product presentation.
• Collaborate with DPD&D, CMC, and other cross-functional partners from Research & Development, Global Commercial Strategy Organization, and Innovative Medicine Supply Chain to ensure rigorous CCD decision support, apply customer insights or identify gaps necessary to address to deliver development timelines and best product and process at launch.
• Synthesize insights across multiple primary and secondary sources to evaluate portfolio and program opportunities, identify gaps, and inform decision-making.
• Leverage understanding of the competitive landscape, clinical development, manufacturing and supply chain, and commercial launch processes to identify key unmet needs, interdependencies, decision drivers, risks, and / or opportunities to inform product presentation considerations.
• Ensure insights, meeting minutes, and workshop output are delivered in a meaningful way to cross-functional partners with clarity on next steps.
• Serve as a champion for CCD: Improve, change or develop new business/work processes to share knowledge, build intellectual capital, build strategic technical capabilities and promote innovation throughout the organization.
• Cultivate team efficiency and cohesiveness and work collaboratively to implement and deliver results through the team.
• Mentor others and direct them on CCD methodology and implementation practices and establish and maintain productive collaborative relationships across the organization.

Benefits

• The expected pay range for this position is $117,000 to $201,250.
• The Company maintains highly competitive, performance-based compensation programs.
• Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/ performance year. Bonuses are awarded at the Company’s discretion on an individual basis.
• Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short and long-term disability, business accident insurance, and group legal insurance.
• Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
• This position is eligible to participate in the Company’s long-term incentive program.
• Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year Caregiver Leave – 80 hours in a 52-week rolling period10 days Volunteer Leave – 32 hours per calendar year Military Spouse Time-Off – 80 hours per calendar year
• For additional general information on company benefits, please go to: https://www.careers.jnj.com/employee-benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees