Customer Center Representative

MMC Group • Albany, NY

386d

About The Position

The Customer Center Representative position at MMC involves providing exceptional customer service and support to clients. This role is essential in ensuring customer satisfaction and maintaining the company's reputation for quality service. The position is temporary to hire, allowing candidates to demonstrate their skills and fit within the company before transitioning to a permanent role.

Requirements

• High school diploma or equivalent required.
• Previous experience in a call center or customer service role preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Proficient in using computer systems and software.

Nice To Haves

• Bilingual skills are a plus.
• Experience with CRM software.
• Knowledge of customer service best practices.

Responsibilities

• Handle incoming customer inquiries and provide accurate information.
• Resolve customer issues and complaints in a timely manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery.
• Assist in training new staff members as needed.

Benefits

• Competitive salary.
• Health insurance options.
• Paid time off after transition to permanent role.
• Opportunities for career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees