Customer Care Warranty Representative

Ashton Woods • TX

120d

About The Position

The Customer Care Warranty Representative is responsible for all customers care functions with homeowners and vendors. Works in the field directly with homeowners and makes needed warranty decisions.

Requirements

• Bachelor’s Degree with emphasis in Construction Management or similar degree preferred or equivalent years of direct, on-site construction or warranty service experience with production builder
• High School diploma or equivalency required
• A valid driver’s license and valid insurance for any motor vehicle used to provide transportation as required by the position

Responsibilities

• Analyze trends in service work, warranty obligations in order to identify root causes of errors and possible solutions
• Receive customer care requests, evaluate them, and respond appropriately with either repair work or sound explanation to homeowners regarding why repair work is outside the scope of AWH warranty program
• Develop and implement a service work scheduling process which results in timely completion of needed warranty work
• Maintain an effective working relationship with subcontractors
• Develop and implement a process which allows service trends to be analyzed, root causes identified, and appropriate corrections made
• Cross train with Construction staff as appropriate
• Interface with customers in a way which results in highly satisfied homeowners
• May function as AWH’s primary representative at assigned sites
• Oral and written communications both internally and externally
• Responsible to ensure that all service issues are resolved to homeowners’ satisfaction in the most cost-effective method
• Analyze all warranty situations and make decisions promptly regarding solutions
• Other duties as assigned by Manager

What This Job Offers

• Education Level: Bachelor's degree