Customer Care/Warranty Representative

Drees Homes•Fort Mitchell, KY

14h

About The Position

Overview Drees Homes is a family-owned home builder with a passion for making custom homes easy. For over 95 years, we’ve cared for our employees and customers, which is why we rank as the 19th largest privately-owned builder in the country and have a history of long-tenured employees. We’re proud to be named a U.S. Best Managed Company in 2022, 2023, 2024, and 2025—a program sponsored by Deloitte Private and The Wall Street Journal—and to be officially certified as a Great Place to Work for the last three years. Enrich your career at a company that values integrity, excellence, opportunity, stability, and success. Headquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas: Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, D.C. Responsibilities/Qualifications Drees Homes is seeking candidates for the position of Customer Care/Warranty Representative in the Cincinnati area and surrounding areas. In this position you will be responsible for pro-actively solving customer issues in assigned communities after the closing of the home and completion of all assigned work orders. Summary Excellent salary and bonus potential. Join a special team that works together to make Drees a successful company and a rewarding place to work!

Requirements

Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution
Excellent verbal and written communication skills with internal and external customers
General knowledge of residential construction and the homebuilding process
Must have basic computer skills, experience using an iPad preferred
Self-driven and able to work independently
Customer oriented, outgoing, dependable & ethical
Must have reliable transportation
Must have a High School Diploma
3-5 years Residential Home Experience ideal
The typical schedule of this position will be Monday – Friday 8 AM to 5 PM, plus additional hours as necessary.

Nice To Haves

Punch-out skills, hands on repair skills - paint, drywall, carpentry, etc. helpful
Problem solving abilities with excellent follow-up skills
Construction or other related college degree a plus

Responsibilities

Complete assigned warranty service requests within the guidelines of company policy
Follow up on all warranty requests to vendors/contractors to ensure prompt service to the customer
Evaluate all customer complaints and report solutions
Conduct 90 day appointments and service as needed basis for the remainder of the year
Keep the customer care system up-to-date and accurate
Recommend changes that will improve processes
Monitor and respond to email and voice mail messages daily
Comply with the "Warranty On Call" procedure