Customer Care Technician

Eurofins • Seattle, WA

125d • $19 - $20

About The Position

The work we do at Eurofins Professional Scientific Services matters, and so do our employees. At Eurofins PSS, we put a focus on your professional growth. We provide our employees the ability to break into the biopharmaceutical industry and grow from the bottom up. We have the supportive teams and tools available to invest in you while also affording you work-life balance and a competitive benefits package. Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. If you're looking for a rewarding career, a place to call home, apply with us today!

Requirements

• Minimum of high school diploma, or equivalent.
• Reliable, hardworking team player.
• Ability to use Microsoft computer applications for communication, emails, and training.
• Ability to pass a full physical as well as a drug test to work in a physically active role.
• Authorization to work in the United States indefinitely without restriction or sponsorship.

Nice To Haves

• Strong customer service skills.
• Ability to work independently.
• Strong attention to detail.
• Experience with facility maintenance activities in a manufacturing, custodial, medical, or laboratory environment.
• Good communication skills (both written and verbal).
• Ability to stand for up to 8 hours/day in a physically active role.

Responsibilities

• Perform a variety of environmental service duties to support customers in a biomedical laboratory and manufacturing facility.
• Ensure the facility including restrooms, locker rooms, cafeterias, warehouse, equipment, and storage areas are cleaned and in good condition.
• Clean and stock glassware and other reusable laboratory products.
• Inspect mechanical and utilities rooms for proper operation, safety hazards, and logbook completion.
• Remove Biohazard waste materials from the labs and processing areas.
• Coordinate with and escort vendors and contractors for repairs, maintenance, and other service items.
• Provide on-call and off-shift support as needed to maintain uninterrupted facility and lab operations.
• Assist with maintaining inventory of critical spare parts, tools, and maintenance materials.
• Stock and organize supplies for all required areas of the scope.
• Operate Microsoft Applications for charting, email, training, etc.
• Follow standard procedures and execute activities independently, as well as in a team environment.
• Complete documentation in a regulated environment such as completing logbooks, training, and communicating with other groups.

Benefits

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options.
• Life and disability insurance.
• 401(k) with company match.
• Paid vacation and holidays.
• Yearly goal-based bonus & eligibility for merit-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED