Customer Care Team Lead
Servpro Industries•Gallatin, TN
462d
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About The Position
The Customer Care Team Lead at SERVPRO Industries, LLC is responsible for overseeing the Customer Service Representatives in the National Call Center. This role involves managing First Notice of Loss (FNOL) intake, dispatching job leads, and resolving escalated customer inquiries. The Team Lead plays a crucial role in ensuring high-quality customer service and compliance with company policies while promoting a positive customer experience.
