Customer Care Team Lead
Bank OZK•Alpharetta, GA
234d
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About The Position
The Customer Care Team Lead coordinates with Customer Care leadership to provide guidance, support, and training for Customer Care employees while helping ensure smooth day-to-day operations of the Customer Care Center. Provides on-the-job training, coaching, and mentorship to Customer Care agents, providing direction on policies and procedures and works closely with Customer Care agents to resolve escalated customer issues.
