Merchandising Used Customer Care Customer Care Associate 1

B&H Photo Recruiting Department•New York, NY

10d

About The Position

At over 50 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professional’s Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles… and always-great prices. B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy, low-attitude environment. Make your move to B&H today! Customer Care Support Associate - Used Department This role is responsible for providing essential post-order and trade-in support to customers and internal teams within the Used Department.

Requirements

Experience: A minimum of two (2) years of experience in a customer service environment.
Communication Skills: Demonstrated proficiency in written and verbal communication, with an emphasis on clarity, professionalism, and interpersonal effectiveness.
Problem-Solving: Ability to effectively listen, analyze, and resolve customer issues.
Team Collaboration: A collaborative approach, with the ability to work effectively within a team and interact professionally with customers in various channels.

Responsibilities

Customer Inquiry Resolution: Address customer inquiries related to order status, modifications, returns, and exchanges, primarily via chat and email.
Trade-In Support: Assist customers with Used Trade-In inquiries, including quote status and resolution of payment-related issues, across phone, email, and chat.
Internal Support: Process internal requests such as order cancellations/modifications, conduct product research, facilitate parts fulfillment, and ensure timely customer follow-up.
In-Store Return Processing: Authorize and process in-store returns.