Customer Care Supervisor
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About The Position
As a Customer Care Supervisor, you'll be the guiding force behind our team, overseeing inbound/outbound activities and online chats. Your role involves developing action plans to meet business goals and managing talent, from hiring to performance evaluation. Through coaching and training, you'll nurture a skilled team dedicated to delivering prompt, efficient service and fostering customer engagement. Monitoring performance and identifying areas for improvement are key aspects of your role, as is resolving complex issues to maintain quality standards. Collaborating across departments, you'll ensure a seamless customer experience and stay updated on industry trends and technologies.
