Customer Care Specialist

SuperCare Health • Industry, CA

351d • $17 - $28

About The Position

At SuperCare Health, you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying. This is an in-person role where a Customer Care Specialist is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers, including patients, clients, referral sources, physicians, sales representatives, and fellow coworkers.

Requirements

• Experience with Medical Supply Company
• Knowledge of diagnosis and Medical terminology
• Excellent Customer Service skills
• Detail oriented
• Previous Management/Supervisor or Lead experience
• Proficiency in Microsoft Word, Outlook, and PowerPoint
• Experience in healthcare, medical and/or HME industry (preferred)
• Ability to work on multiple tasks and plan and prioritize activities to achieve results and meet deadlines
• Strong organizational skills and detail oriented
• Bilingual Spanish Preferred

Responsibilities

• Answers incoming phone calls and faxes, takes customers' orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items
• Maintains open communication with patients/clients and referral sources
• Responds to patient/client questions and problems
• Services walk-in customers as needed
• Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested
• Gathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.
• Verifies medical necessity with physician
• Verifies eligibility and coverage with Insurance and carrier according to guidelines or contract
• Verifies payer (with matrix), obtains authorization, expiration date
• Verifies patient demographics and prior equipment usage with patient
• Informs patient of financial responsibilities: copay, share of cost, deductible, etc.
• Enters data and each order (new or otherwise) in system accurately and in a timely manner
• Processes closet and on-call orders as received
• Enters notes in appropriate areas of insurance, general, and authorizations in the computer system
• Processes orders to shipping or dispatching for Technician or RT deliveries
• Remains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information
• Attends all departmental meetings, company meetings, and in-services
• Reports to work daily and is ready to work at the scheduled start time
• Works Saturday assignment as needed or scheduled
• Performs any other duties that may be requested by supervisor or management
• Understands and adheres to all of SuperCare Health company policies
• Remains knowledgeable to date on all products, guidelines and insurance coverage trends
• Maintains a professional safe and clean work environment
• Must meet minimum of monthly goals
• Schedule- varying start times
• Fundamental Computer Skills

Benefits

• Medical
• Dental
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Health and Personal Care Retailers
• Education Level: No Education Listed
• Number of Employees: 251-500 employees