Customer Care Specialist

Thrasher • Omaha, NE

412d • $37,440 - $37,440

About The Position

As a Customer Care Specialist at Thrasher, you will play a crucial role in enhancing customer experiences by providing exceptional support and assistance. Your primary responsibility will be to manage inbound and outbound calls, helping customers schedule appointments with experts while striving to meet performance metrics. This position emphasizes collaboration and effective communication to ensure a personal touch in customer interactions.

Requirements

• Must be at least 18 years old.
• Minimum of 1-2 years of customer service experience.
• A history of reliable and consistent job longevity.
• Pre-employment screening includes a felony/misdemeanor background check.

Responsibilities

• Take inbound and make outbound calls to assist customers in scheduling appointments.
• Strive to meet or exceed metrics for converting leads into scheduled appointments.
• Focus on appointment retention and customer satisfaction.
• Collaborate effectively with team members to ensure smooth communication with homeowners.

Benefits

• Medical insurance
• Dental insurance
• Flex spending
• HSA
• Vision insurance
• Life insurance
• 401(K) Retirement Savings up to a 5% match
• Employer paid life insurance in the amount of $50,000
• Comprehensive paid training
• Career growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed