Customer Care Specialist

Aston Carter • Franklin Township, NJ

12d • $24 - $25 • Onsite

About The Position

The Customer Care Specialist will handle incoming and outgoing calls based on a structured matrix, respond to township calls regarding permits, and manage membership inquiries. The role requires a proactive individual who is comfortable dealing with difficult customers and open to on-call work.

Requirements

• Proficiency in customer service.
• Experience with Microsoft Office.
• Experience in the trades industry.
• Inbound and outbound call experience.

Nice To Haves

• Background in trades industry is preferred.
• Experience in dealing with challenging customer situations.

Responsibilities

• Answer incoming calls and make outbound calls daily based on a matrix.
• Respond to township calls regarding permits.
• Handle membership calls.
• Effectively manage interactions with difficult customers.
• Be available for on-call work.

Benefits

• Exposure to a strong organization
• Flexible compensation
• Great benefits package (health, dental, vision, 401k)
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed