Customer Care Specialist
About The Position
The Customer Care Specialist plays a critical role in coordinating healthcare services, ensuring timely delivery of approved services and items for patients. This multi-faceted position involves daily interactions with patients, healthcare providers, home health agencies, durable medical equipment (DME) providers, and health plans. The specialist serves as a key liaison, facilitating smooth transitions of care while maintaining compliance with regulatory requirements. Success in this role requires excellent communication, problem-solving, and organizational skills to enhance service delivery and patient satisfaction.
Requirements
- High school diploma or equivalent required; associate’s or bachelor’s degree in healthcare administration or a related field preferred.
- 1–3 years of experience in customer service, healthcare coordination, or referral management.
- Experience working with health plans, home health agencies, or DME providers is a plus.
- Strong verbal and written communication skills.
- Excellent problem-solving and conflict-resolution abilities.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Proficiency in Microsoft Office Suite products (Word, Excel)
Nice To Haves
- Experience working with health plans, home health agencies, or DME providers is a plus.
Benefits
- Medical
- Vision
- Dental
- Short- and Long-term insurance
- 6+ Days of Holidays Pay
- 12+ days of PTO
- Employer paid life insurance
- 401K with employer contribution
- Wellness program with reward incentives
- Employee recognition and reward programs
- Comprehensive paid training program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
