Customer Care Specialist

Platinum Coastal Group•Baton Rouge, LA

11d•Onsite

About The Position

We are looking for a friendly and motivated Entry-Level Customer Service Representative to join our team. This is an on-site role , where you will interact directly with clients, answer questions, and support daily customer needs. No prior experience is required—just a positive attitude, strong communication skills, and a willingness to learn.

Requirements

High school diploma or equivalent.
No previous experience required training is provided.
Strong verbal and written communication skills.
Friendly, approachable, and comfortable assisting people face-to-face.
Ability to multitask and stay organized in a fast-paced environment.
Reliable, punctual, and eager to learn.
Ability to work both independently and as part of a team.
Flexible availability depending on company needs.

Responsibilities

Welcome clients and provide assistance in person.
Answer questions and offer clear, accurate information about services, processes, or policies.
Handle inquiries and resolve concerns in a professional and timely manner.
Document interactions, updates, and customer details accurately.
Escalate more complex issues to the appropriate team or department.
Follow company guidelines for communication, safety, and service standards.
Collaborate with team members to ensure a smooth customer experience.
Participate in training to develop knowledge of company services and procedures.