Customer Care Specialist

WDC Kitchen & Bath Center•Moorpark, CA

just now•$19 - $21•Onsite

About The Position

WDC Kitchen & Bath Center is looking for a dynamic Customer Care Specialist to join our team! We are a luxury retailer of home appliances, outdoor kitchens, plumping fixtures, and mattresses. Our Customer Care team is responsible for supporting our valued customers through their various queries following delivery and installation of their purchased products. The team provides a vital role in our customer experience cycle and we have found that the most successful team members share the same qualities: great communication, empathy, and a tenacity towards teamwork. This role is primarily working within our ticket system on PCs and taking phone calls. Our ideal candidate is someone experienced with effective and empathetic communication over the phone.

Requirements

Minimum 3 years experience as in a customer service role that is primarily phone-based
Proficiency with MS Office Suite, particularly MS Excel
In-depth understanding of customer service practices
Excellent communication skills
Analytical and multitasking skills
Teamwork and motivational skills

Responsibilities

Provide troubleshooting assistance for customer orders, account statuses and relevant problems
Provide data and guides to help the sales team
Develop and monitor performance indicators
Manage sales tracking tools and report on important information
Keep record of sales trends
Liaise with account managers to develop specific sales strategies
Stay up-to-date with new product and feature launches and ensure sales team is on board
Review pending orders and specific customers requests to ensure excellent customer service and customer experience
Suggest sales process improvements