Customer Care Specialist
About The Position
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Pay is $17.25 - $21.56, which may be below your state's minimum wage. Please take this into consideration when applying. Are you passionate about delivering exceptional customer experiences and solving technical challenges? As a Customer Care Specialist, you’ll play a critical role in ensuring seamless communication between clients, field technicians, and technical support teams. This is your opportunity to work in a dynamic environment where your problem-solving skills and technical expertise truly make a difference.
Requirements
- Previous office experience in technical support or customer care within the Communications or Mass Media industry.
- Strong technical problem-solving skills and ability to collaborate effectively with field technicians.
- Working knowledge of computer hardware gained through professional experience or education.
- Proficiency in MS Office applications, including Outlook and Excel.
- Experience providing technical support and peer-to-peer training in an office setting.
- Ability to work the following schedule: Tuesday–Friday, 1:00 PM–9:30 PM, and Saturday, 10:00 AM–6:30 PM.
- Flexibility to work beyond scheduled hours, including mandatory overtime when required.
- High School Diploma or equivalent.
Responsibilities
- Act as the primary liaison between clients, field technicians, and technical support teams to ensure timely issue resolution.
- Create and manage work orders in the ticketing system for dispatching field technicians.
- Monitor the Central Management System to identify and escalate errors to field technicians or internal teams.
- Respond promptly to requests from field technicians via phone, text, and email.
- Handle referred issues from internal and external sources through phone and email communication.
Benefits
- Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
- Retirement Savings: We will support you as you save for your future.
- Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
- Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
- Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
- Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
