Customer Care Specialist - WFH

Spade Recruiting•Little Rock, AR

52d•Remote

About The Position

As a representative, you’ll serve as the face and voice of our organization, building strong relationships with the families we serve. You’ll help clients understand their benefits, answer questions with care, and ensure every interaction is informative, positive, and memorable. This role goes far beyond managing policies — it’s about educating families, simplifying complex information, and becoming a trusted advisor they can rely on for years to come.

Requirements

Strong communication and interpersonal skills
A positive, service-oriented mindset and genuine desire to help others
Comfortable working remotely with digital communication tools
Self-motivated, organized, and dependable
Must be legally eligible to work in the United States or Canada

Nice To Haves

Background in customer service, sales, or insurance is an asset (not required)

Responsibilities

Build and maintain long-term relationships through consistent, high-quality communication
Guide clients through benefit options, updates, and claims with professionalism and empathy
Clearly explain coverage details in an easy-to-understand way
Collaborate with leadership to improve onboarding and client-experience processes
Serve as the main point of contact for clients’ ongoing service needs
Participate in continuous training, mentorship, and leadership development to support personal growth

Benefits

Work-from-anywhere flexibility with a remote-first structure
Weekly pay plus monthly bonuses tied to performance
Comprehensive training and mentorship to help you excel from day one
Rapid advancement opportunities with a clear path to leadership
A supportive, mission-driven culture focused on collaboration and professional growth
The chance to make a meaningful difference in your community and the lives of working families

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