CUSTOMER CARE SPECIALIST - Inland Empire

GHP Management Corporation•Ontario, CA

4d•$19 - $22•Onsite

About The Position

As the Customer Care Specialist, you will play a crucial role at GHP. Your mission will be to create the greatest possible living experience. You will serve as the first point of contact for all resident interactions onsite. REPORTS TO: Customer Care Manager and/or Community Manager HOW YOU WILL CONTRIBUTE: Customer Service: Acts as first level of contact for all resident inquiries, service requests and concerns Creates a sense of community and an outstanding living experience for residents Resolution driven and promotes positive, proactive resident relations Mediate residents’ conflicts and provide recommended alternative solutions to management for consideration Efficiently handle resident requests and concerns Contributes to resident retention efforts through service delivery and participation in resident events and resident outreach Assists with all inquiries including move-in process, resident requests, follow-up, administration, renewal process and move-out process Demonstrates service excellence through the demonstration of company values, our employee promise, policies and initiatives. Sales and Marketing: Plan and host community events Utilizes social media outlets (YELP, Google, Facebook etc.) to engage residents as assigned. Contributes to the resident renewal process by acting in a sales capacity to present renewal options to residents

Requirements

Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment.
Personable, positive, team-oriented mindset.
Ability to multitask, work independently, manage competing requests and priorities.
High school diploma or equivalent experience.
1-3 years’ experience in customer relations within Property Management or similar industry and or 2-3 years combination of customer relations in retail, hospitality property management preferred.
Knowledge of Fair Housing preferred.
General computer skills required.
Regular and physical attendance is required.
Frequently move/traverse, ascend/descend stairs in/around apartment homes and community.
Constantly positions self to bend, stoop, reach, lift.
Occasionally lift/move/carry up to 25lbs with/without assistance.
Frequently lift/move/carry 5lbs.
Constantly communicate, converse and exchange information with coworkers, vendors, residents and visitors
Ability to remain in a stationary position for extended periods of time.
Constantly operates computer, 10-key and other office productivity machinery.
Constantly works in low to moderate noise levels.
Constantly works in outdoor weather conditions.
Reading
Writing
Ability to communicate clearly
Ability to deal with complex issues
Attention to detail.
Must have unrestricted work authorization to work in the United States
Must be willing to submit to a background investigation.

Nice To Haves

1-3 years’ experience in customer relations within Property Management or similar industry and or 2-3 years combination of customer relations in retail, hospitality property management preferred.
Knowledge of Fair Housing preferred.

Responsibilities

Acts as first level of contact for all resident inquiries, service requests and concerns
Creates a sense of community and an outstanding living experience for residents
Resolution driven and promotes positive, proactive resident relations
Mediate residents’ conflicts and provide recommended alternative solutions to management for consideration
Efficiently handle resident requests and concerns
Contributes to resident retention efforts through service delivery and participation in resident events and resident outreach
Assists with all inquiries including move-in process, resident requests, follow-up, administration, renewal process and move-out process
Demonstrates service excellence through the demonstration of company values, our employee promise, policies and initiatives.
Plan and host community events
Utilizes social media outlets (YELP, Google, Facebook etc.) to engage residents as assigned.
Contributes to the resident renewal process by acting in a sales capacity to present renewal options to residents