CSR - Inbound

Staffing Acquisition Group • Ocala, FL

1d • $17 • Onsite

About The Position

We're looking for a Customer Care Specialist to join our fast-paced call center team in the Ocala, FL area. You’ll be the first point of contact - answering questions, resolving issues, and ensuring each customer feels supported and heard. This role is essential to delivering excellent service throughout the mortgage lifecycle. Schedule: Monday thru Friday, 8-hour shift between 9am & 8pm Pay: $17+ / hour, DOE

Requirements

• High school diploma or GED (Associate’s or higher preferred)
• 1–2 years of experience in customer service or a call center (mortgage or financial services preferred)
• Strong communication skills and attention to detail
• Familiarity with Five9 and/or FICS is a plus
• Knowledge of privacy and compliance rules (FDCPA, etc.)
• Professional, calm, and empathetic under pressure
• Proficient in Microsoft Office (Word, Excel, etc.)
• Comfortable with typical office and call center equipment
• Able to sit and work at a computer for extended periods
• Clear speaking voice and hearing
• Lift up to 10 lbs occasionally
• All candidates must be able to pass a pre-employment drug screen and be willing to submit to a national background check.

Nice To Haves

• Associate’s or higher preferred
• mortgage or financial services preferred
• Familiarity with Five9 and/or FICS is a plus

Responsibilities

• Provide top-tier customer support.
• Handle inbound and outbound calls using Five9.
• Assist borrowers with payments, account questions, and issue resolution.
• Maintain accurate records in FICS’ Mortgage service.
• Follow all compliance and privacy guidelines.
• Meet daily performance goals (call times, quality, customer satisfaction).
• Escalate issues when needed with clear documentation.
• Support outbound call campaigns and other administrative tasks.

Benefits

• This is a Temp-to-Hire position and the client offers benefits once Hired In.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED