Customer Care Specialist

VORTEX INDUSTRIES, LLC • Irvine, CA

1d • Onsite

About The Position

The Customer Relationship Representative is responsible for providing excellent customer service and satisfaction to customers resulting in a positive customer experience, long term solutions, and brand loyalty, and representing Vortex Industries LLC with the highest degree of professionalism and courtesy in all interactions with customers.

Requirements

• Strong people and time management skills are required.
• Excellent verbal and written communication skills are required; must be able to communicate effectively and professionally with customers and across all organizational levels.
• Detail oriented, positive friendly customer service are key attributes.
• Computer knowledge and skills, i.e., MS Office Suite – Word, Power Point and Excel is required.
• Collaborative with a continuous improvement outlook.
• Ability to build and maintain strong effective business relationships in a team-based environment.
• Ability to multi-task efficiently and adapt within a rapidly changing environment.
• Flexible with high energy, able to handle multiple tasks smoothly.
• Highly organized, detail-oriented, with attention to accuracy.
• High school diploma or General Education Degree required (GED).
• One (1) – Three (3) years of customer service experience, or administrative background preferred.
• Self-motivated and able to work with minimal supervision to meet deadlines.

Nice To Haves

• Experience with MRP systems is beneficial.
• B2C and experience with customer facing roles in retail, restaurant, hospitality is a plus.

Responsibilities

• Proactively delivers superior customer service in response to customer calls, correspondence, and e-mails.
• Ensures customer’s needs are understood and schedules the appropriate service.
• Partners with local service centers as a liaison to large customer jobs.
• Manages large account customers who have orders, need for estimates, or require information about products/services.
• Ensures confidentiality and security of sensitive data.
• Ensure constant communication with team members.
• Ensures accurate data entry into the customer cards and databases.
• Ensure timely completion of work through critical thinking skills, prioritization, and multitasking.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees