Customer Care Specialist - Fluent in English/Spanish

Integrity•Kissimmee, FL

About The Position

Customer Care Specialist The Health Insurance Store Kissimmee, FL About the Health Insurance Store For close to 30 years, the Health Insurance Store, an Integrity company, has been a leader in the health insurance industry. Based in Kissimmee, Florida, the Health Insurance Store team offers a lifetime of experience in understanding what people need in regard to their health insurance needs. Their fleet of independent agents operate throughout Florida and specialize in personalized services extending beyond open enrollment. Job Summary: The Customer Experience Coordinator I performs routine clerical, secretarial and administrative work in answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization. Let’s talk job responsibilities: Operate the telephone switchboard to answer, screen, and direct calls; provide information, take messages, and schedule appointments as needed. Greet visitors, determine the purpose of their visit, and direct or escort them to appropriate destinations. Set up and maintain the coffee station for customers, ensuring cleanliness and availability of supplies such as cups and sugar. Keep the reception area clean and presentable at all times, including occasional trash disposal. Schedule and manage appointments, maintaining and updating appointment calendars. Address and resolve complaints from customers or the public professionally. Perform administrative support tasks such as proofreading, transcribing information, and operating office equipment for various documents. Log, scan, and file enrollment applications and transmit information or documents to customers using computer, mail, or fax. Collect, sort, distribute, and prepare mail, messages, or courier deliveries efficiently. Your experience and skills: High School diploma or equivalent at least 2 years of administrative and clerical experience Must have the ability to handle multiple tasks. Ability to hear and communicate by phone and in person. Outstanding verbal and written communication, active listener, customer service, organizing and planning, attention to detail, initiative, and reliability skills Proficiency in Microsoft Word and Excel Bilingual English/Spanish Required Benefits Available Medical/Dental/Vision Insurance 401(k) Retirement Plan Paid Holidays PTO Community Service PTO FSA/HSA Life Insurance Short-Term and Long-Term Disability About Integrity Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead. Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com. Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities. Please note that all official communications from Integrity will come from @integrity.com or Workday domains. Founded in 2006, Integrity develops and distributes life and health insurance products and wealth products with carrier partners and markets these products through our vast distribution network. Our omnichannel platform helps provide life and health insurance and wealth management services to Americans to fit their unique needs. Wherever you are in life, the future can be a leap of faith.

Requirements

High School diploma or equivalent at least 2 years of administrative and clerical experience
Must have the ability to handle multiple tasks.
Ability to hear and communicate by phone and in person.
Outstanding verbal and written communication, active listener, customer service, organizing and planning, attention to detail, initiative, and reliability skills
Proficiency in Microsoft Word and Excel
Bilingual English/Spanish Required

Responsibilities

Operate the telephone switchboard to answer, screen, and direct calls; provide information, take messages, and schedule appointments as needed.
Greet visitors, determine the purpose of their visit, and direct or escort them to appropriate destinations.
Set up and maintain the coffee station for customers, ensuring cleanliness and availability of supplies such as cups and sugar.
Keep the reception area clean and presentable at all times, including occasional trash disposal.
Schedule and manage appointments, maintaining and updating appointment calendars.
Address and resolve complaints from customers or the public professionally.
Perform administrative support tasks such as proofreading, transcribing information, and operating office equipment for various documents.
Log, scan, and file enrollment applications and transmit information or documents to customers using computer, mail, or fax.
Collect, sort, distribute, and prepare mail, messages, or courier deliveries efficiently.