Customer Care Specialist
About The Position
As a part of the world class Customer Care Department, the Customer Care Specialist is responsible for Cultivating and maintaining favorable contact with key and major accounts of the organization in an assigned area or territories. Each Account Specialist is partnered with an outside sales representative to build relationships at multiple levels within the accounts to maximize the efficiency of processes. Essential Functions: Manage 40–70 customer accounts, serving as the primary point of contact for orders, inquiries, and issue resolution. Build and maintain customer relationships through regular communication, site visits, and coordination with sales representatives to identify needs and upsell opportunities. Partner with internal teams (Sales, Service Centers, Distribution, Quality, Clinical, Regulatory, Legal, Finance) and external vendors to ensure smooth logistics, product availability, compliance, and customer satisfaction. Oversee account setup, database management, updates, and flawless rollout of new accounts. Monitor and analyze customer usage, trends, and revenue to recommend adjustments in par levels and support business growth. Coordinate preventive maintenance schedules, urgent delivery programs, and complaint investigations. Handle invoicing, purchase orders, financial contracts, returns, and credits. Provide product knowledge, training support, and assistance to customers and internal staff. Perform administrative and special project duties including reporting, scheduling, and general office support.
Requirements
- High School Diploma required; higher level degree preferred.
- 2 years’ experience in a pharmaceutical environment
- Experience working with computer-based enterprise systems and strong process-oriented thinking
- Proven decision-making skills with the ability to prioritize effectively
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office programs, including Excel, Word, and PowerPoint
- Strong attention to detail with the ability to work both independently and in a team environment
- Demonstrated ability to collaborate effectively across multiple functional areas
Nice To Haves
- Pharmaceutical call center experience
Responsibilities
- Manage 40–70 customer accounts, serving as the primary point of contact for orders, inquiries, and issue resolution.
- Build and maintain customer relationships through regular communication, site visits, and coordination with sales representatives to identify needs and upsell opportunities.
- Partner with internal teams (Sales, Service Centers, Distribution, Quality, Clinical, Regulatory, Legal, Finance) and external vendors to ensure smooth logistics, product availability, compliance, and customer satisfaction.
- Oversee account setup, database management, updates, and flawless rollout of new accounts.
- Monitor and analyze customer usage, trends, and revenue to recommend adjustments in par levels and support business growth.
- Coordinate preventive maintenance schedules, urgent delivery programs, and complaint investigations.
- Handle invoicing, purchase orders, financial contracts, returns, and credits.
- Provide product knowledge, training support, and assistance to customers and internal staff.
- Perform administrative and special project duties including reporting, scheduling, and general office support.
Benefits
- Keenova offers employees a Total Rewards package which includes competitive pay and benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
