Customer Care Specialist (Part-time)

Pennian Bank • Mifflintown, PA

12h • Onsite

About The Position

Join our team as a Customer Care Specialist, where your communication skills and problem-solving abilities will directly impact our customers' experience. We are committed to providing exceptional service and building lasting relationships with our clients. If you are detail-oriented, proactive, and enjoy helping others, this is an excellent opportunity to grow your career. Responsible for performing a variety of duties to support the customer service function of the Bank. This includes managing large amounts of inbound calls, effectively solving customer issues, complaints and inquires; reporting pertinent information to the immediate supervisor; responding to inquires or requests for information; adhering to internal policies, procedures, and practices.

Requirements

• Proven experience in customer service or a related role, preferably within the banking or financial services industry.
• Excellent communication and interpersonal skills, with the ability to listen actively and respond effectively.
• Strong problem-solving skills and the ability to research and resolve issues independently.
• Proficiency in CRM software and other banking tools, preferred.
• Knowledge of banking products, online banking platforms, and BSA compliance procedures.
• Ability to handle multiple tasks efficiently and maintain attention to detail.
• A high school diploma or equivalent.
• Moderate reading, writing, grammar, and mathematics skills; proficient interpersonal relations and communicative skills; moderate typing and word processing skills; ability to stand, walk, stoop, climb, reach, push, and lift items weighing 30 lbs. or less.
• A minimum of two (2) years of banking required.

Responsibilities

• Identify customers’ needs, clarify information, research issues thoroughly, and provide effective solutions or alternatives.
• Build sustainable relationships and actively engage with customers to foster loyalty and satisfaction.
• Keep accurate records of customer interactions, including relevant conversations and referrals, using our CRM tools.
• Handle all direct customer calls related to questions about statements, posted checks, stop payments, and other banking inquiries.
• Manage customer calls concerning Telebanc and online banking services.
• Process customer requests for debit card limit increases efficiently and accurately.
• Complete all incoming requests for deposit account verification promptly.
• Assist the BSA Department daily by entering account risk assessment data.
• Support the maintenance of the decedent reporting system, ensuring accuracy and compliance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED